Pluto Promotions (“Studio”) is a commissioned production studio. Every project is built for one client, to one brief, by a team that reserves real time to make it. When something isn’t right, our instinct is simple: we fix it. We keep refining until the deliverable matches the brief we agreed on. This policy explains how that works, what you’re paying for, and the clear cases where money comes back to you.

This Refund & Satisfaction Policy works alongside our Terms of Service. You’ll review and accept both at checkout, before any work begins — so everything here is something you’ve seen up front, with no surprises.

1. How we work together

This is a business-to-business engagement between the Studio and the business entity commissioning the work (“Client”). Client commissions the deliverables for its own commercial and promotional use, in the course of its trade or business, and not for personal, family, or household purposes. The individual accepting this Policy confirms they are authorized to act for that business.

By checking the box marked “I agree to the Terms of Service & Refund Policy” and completing payment through Helcim, Client accepts these Terms and this Refund Policy. Both are presented and available to review before payment, and acceptance is required before any charge is completed. The version that applies to an order is the version in effect at the time that order’s payment was completed.

In short: you see all of this before paying, so we can both get straight to making great work.

2. Our Satisfaction Guarantee — your first and primary remedy

The Studio stands behind its craft. You will not be left with a deliverable that fails to match the agreed brief.

Each package defines its deliverables, and every package includes 2 revision rounds. If a deliverable doesn’t match the agreed brief, tell us what’s off in your notes, and we’ll use your included rounds to bring it in line. This revision commitment is your primary remedy, and it’s a real one: it’s how we make the work right within your included rounds.

Because every project is built from scratch for you, we put our energy into getting the work right rather than into refunds. New creative direction, a changed brief, or scope beyond what we agreed is simply new work — we’ll scope and quote it separately so you can decide. Requests beyond the agreed brief or included rounds aren’t a fault in the original work.

3. How engagements are scoped

Each package lists its own deliverables, and every package includes 2 revision rounds.

Premium Ad Batch ($799), Creative Sprint ($1,497), Scale Creative Batch ($2,750), and Custom Campaign Build (from $3,500) are one-time, fixed-scope projects. You pay for the project, we deliver the project, and that’s the whole engagement.

Monthly Creative Engine ($2,500/month) is the one thing we run month after month. It’s ongoing creative production: 8 creative slots a month, fixed scope per slot, and 2 revision rounds across each month’s work — the same 2 revision rounds every other package gets. It is not an account-management retainer. Each month we agree what the month covers, invoice for it, and get to work. Nothing auto-renews, and we don’t auto-charge a card on file. If you’d rather stop, tell us before your next invoice goes out and it stops. No cancellation fee, and nobody will try to talk you out of it. An invoice already issued for a month that’s underway stays payable.

Either way, what you’re buying is the creative work itself. We don’t run ad accounts, buy media, or promise a particular return. We make the videos, and if a deliverable doesn’t match the agreed brief, your included revision rounds are how we make it right.

A “brief” is the agreed description of what we’re making — format, length, message, and direction — confirmed before work begins. The guarantee in Section 2 is met when we deliver the agreed deliverables and complete the included revisions against that brief.

4. Payment, deposits, and booking

Project fees are payable upfront, or as a deposit plus balance where that option is offered. Work begins once the applicable payment clears. The balance, where applicable, is due before final delivery. Final deliverables and their licenses are released on full payment. Payments are handled securely by Helcim, and you’ll review and accept this Policy at checkout.

A booking deposit reserves your slot and commits the team to your dates. It is non-refundable, because it holds capacity we then turn other bookings away for — but it is credited in full to your project, so if we go ahead, you lose nothing. Any amount you’ve paid above the booking deposit is refundable before work on your brief begins. Once our team begins building your project, fees covering work already produced for you aren’t refundable, since custom work made for your brand is typically not resaleable; any genuinely unworked balance can be returned. If you ever need to pause or step away, talk to us — we’ll always look at what’s fair for work not yet started.

5. Timelines and delivery

How long your work takes depends on the package you booked. Premium Ad Batch (3 slots) is normally ready in about 5 business days, Creative Sprint (6 slots) in about 7, and Scale Creative Batch (10 slots) in about 10. For the Monthly Creative Engine and a Custom Campaign Build, we confirm the window in writing once we’ve read your brief. Business days mean Monday through Friday, excluding US public holidays.

Whichever you booked, the clock starts when a complete brief and all of your assets reach us, not when the order is placed. Late, incomplete, or changing materials, feedback, or approvals will move the dates.

These bands are estimates, not deadlines, and we keep you posted as the work moves. If a delivery is ever at risk, you’ll hear it from us as soon as we know. We’d rather tell you ourselves than leave you wondering. Before treating a deliverable as not delivered, please give us written notice and a reasonable chance to deliver. Usually a short cure period is all it takes. We keep delivery and acceptance records for every order, so the timeline of what was sent and when is documented on both sides.

6. Delivery, review, and approval

We deliver each deliverable to your designated email address or shared link, and we timestamp every delivery. We measure your review window from when we send the delivered final, not a watermarked preview.

We’d love your feedback within 5 business days of delivery so we can refine quickly while it’s fresh. If we don’t hear from you with a written, specific note of what doesn’t match the agreed brief within that window, we’ll take it that you’re happy and close the project as accepted and approved. Just reach out and we’ll reopen revisions if you need them. A timely, specific note opens the included revision rounds under the Satisfaction Guarantee. Once a deliverable is accepted, the engagement for that deliverable is complete.

This window is in your favor: it’s your built-in time to flag anything that’s off, in writing, so we can fix it under the guarantee. If you start using, publishing, or distributing a deliverable, we’ll take that as a happy sign you’re good to go — and that use is treated as acceptance, which we may also reference if a payment question ever comes up later.

7. When a refund is available

Refunds are narrow, but they’re real, and here is exactly when money comes back to you:

• If the Studio fails to deliver, or the Studio cancels an engagement before completing it, you are refunded for the work not delivered. “Fails to deliver” means we don’t deliver a deliverable within a reasonable time of the agreed delivery date after you’ve given us written notice and a reasonable chance to deliver — not a disagreement about revisions, which is handled under the Satisfaction Guarantee.

• If you cancel before any work has started, you are refunded any amount paid, less the non-refundable booking deposit that reserved your slot.

• If you step away after work has begun, fees covering work already performed and costs already committed are retained; any genuinely unworked balance can be returned.

Outside these cases, the Satisfaction Guarantee in Section 2 is your remedy. If you believe a deliverable falls short, raise it in writing first (Section 9) so we can put it right under the guarantee.

8. Nothing auto-renews — one-time packages, plus one monthly option

Most of our work is one-time and fixed-scope. You book a package, our team delivers it, and that project is done. Nothing about it renews, and no project ever bills you again on its own. You pay once per project, and that payment covers that project. If you later want work beyond the agreed scope, or beyond your 2 revision rounds, we quote it first and you decide. It’s a new purchase, never an automatic one.

There is one ongoing option: the Monthly Creative Engine. It’s recurring creative production, not an account-management retainer. Each month our team produces your creative slots the same way we would on any other package. The billing works like this:

Each month we agree what the month covers and invoice you for it, then we get to work. We don’t auto-charge a card on file — you pay the invoice when you decide to. Nothing auto-renews: each month is its own invoice, and an invoice only goes out because there is agreed work behind it. To stop, tell us before your next invoice goes out. No cancellation fee, no exit charge, and we don’t start anything new. An invoice already issued for a month that’s underway stays payable.

The Monthly Creative Engine covers the same thing every other package covers: making the videos. It doesn’t include media buying, ad account setup or management, social media management, or any guarantee of results. Those aren’t services we offer, on any package.

You re-approve this one every time you pay an invoice. If a charge ever looks wrong to you, email us before you do anything else. We’d genuinely rather sort it out ourselves than have you take it anywhere else.

9. Raising a concern — talk to us first

If something isn’t right, the fastest fix is to tell us. Contact us in writing at sales@plutopromotions.com within 5 business days of delivery, describing specifically what doesn’t match the agreed brief. We aim to reply within 2 business days and to put it right under the Satisfaction Guarantee. Most concerns are solved in a single round.

If you’re ever delayed in sending assets or feedback, that’s okay — just know it may shift timelines, and a long silence after delivery is treated as acceptance under Section 6 so we can close the project cleanly.

10. Disputes and chargebacks

You keep every payment-dispute right the law and the card networks provide. Nothing here removes your right to contact your bank or card network.

What we ask is simple and fair: before starting a dispute, contact the Studio in writing at sales@plutopromotions.com and give us a reasonable chance to resolve the matter — including through the Satisfaction Guarantee. Most concerns are a revision away from done, and we’d much rather fix the work than involve anyone else.

If a chargeback is filed, the Studio may respond to it with our records — including your acceptance of these Terms and this Policy at checkout, the delivery record, and the approval window — and, where a dispute is found in the Studio’s favor by Helcim, the card network, or a court or arbitrator, the Studio may recover the reasonable costs of responding, to the extent permitted by law and the card-network rules. Raising a question with us doesn’t change anything else we’ve already agreed; we’ll just work it out together.

11. Ownership and licenses

All work product, project files, and licenses remain the sole property of the Studio until the applicable fees clear in full. On full payment, the Studio assigns to Client the agreed final deliverables for Client’s commercial use. Unless the order states otherwise, that license is worldwide and perpetual for the use described in the brief; project working files, source elements, and unused concepts remain the Studio’s property unless expressly purchased. Where a deliverable includes third-party or separately licensed elements, those elements are provided under their own license scope, which we’ll identify on request.

We’d love to feature your finished work in our portfolio and marketing — just let us know in writing if you’d prefer we keep it private, and we will. We won’t show pre-release or confidential work before it’s public.

12. Your materials, your warranty

Client represents and warrants that it owns or holds all necessary rights, consents, and releases for every asset, brand, name, logo, trademark, script, music, image, footage, product, and likeness it provides or directs the Studio to use, and that the Studio’s agreed use of those materials will not infringe or violate the rights of any third party. Since you supply the brands, materials, and people who appear in the work, you’ll cover third-party claims that arise directly from those materials, your use of the deliverables, or a breach of these Terms — including reasonable attorneys’ fees. We’ll always work through any such issue with you.

13. Limits and warranties

To the maximum extent permitted by law, the Studio’s total aggregate liability arising out of or relating to an engagement will not exceed the fees actually paid by Client for that engagement. The Studio will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or loss of goodwill, even if advised of the possibility. Nothing in this Policy limits any liability that cannot lawfully be limited — including liability for gross negligence, willful injury, or violation of law.

Except for the Satisfaction Guarantee stated above, the Studio makes no other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.

14. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only to carry out the engagement. This includes Client’s pre-release materials and the Studio’s concepts, pricing, and methods. Confidential information does not include anything that becomes public through no fault of the receiving party.

15. Resolving disputes

Any dispute arising out of or relating to these Terms or an engagement will be resolved by binding individual arbitration administered by JAMS under its applicable rules, seated in Sacramento County, California. Client and the Studio each waive any right to a jury trial and to participate in any class, collective, or representative action; disputes will be arbitrated only on an individual basis.

Carve-out: either party may bring a qualifying claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect intellectual property or confidential information. If the class-action waiver is found unenforceable as to any claim, that claim proceeds in court, but the remainder of this section stays in force.

16. Governing law and the fine print

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to the arbitration section, a court matter is brought in Sacramento County, California; a qualifying small-claims action may be filed where the court’s own rules allow.

If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions stay in full force. Nothing in this Policy waives any right or remedy that cannot lawfully be waived; any such right is preserved.

This Policy, the applicable Terms of Service, and the order are the entire agreement and supersede prior discussions. If this Policy and the Terms of Service ever conflict, the Terms of Service control. No failure to enforce a provision waives it. Client may not assign these Terms without the Studio’s written consent; the Studio may assign to a successor. Neither party is liable for delay or failure caused by events beyond its reasonable control. Fees are exclusive of any applicable taxes, which Client bears. Notices are given by email to the addresses on file. The Studio may update this Policy prospectively; the version that applies to any order is the version accepted at the time that order’s payment was completed.