These Terms cover working with Pluto Promotions (“Studio,” “we,” “us”) on brand films, ads, and video. They’re written to be read — clear on the surface and clear underneath, so there are no surprises for either of us. Please read them before you pay. By checking the box marked “I agree to the Terms of Service & Refund Policy” at checkout and completing payment through Helcim, you agree to everything here.

1. Who this agreement is between

This is a business agreement. You (“Client,” “you”) are a business commissioning work for your own commercial and promotional use — in the course of your trade or business, not for personal, family, or household purposes. You represent that you are acting on behalf of a business, and that the individual accepting these Terms is authorized to bind that business.

This is a commercial agreement between two companies who have each freely agreed to its terms.

2. How you accept these Terms

By checking the box marked “I agree to the Terms of Service & Refund Policy” and completing payment through Helcim, you accept these Terms and the Refund Policy in full.

These Terms and the Refund Policy were presented and available for your review before payment, and your agreement was required before any charge could be completed. The version that applies to your order is the version in effect and presented at the time you pay. Helcim is our payment processor.

Because this is a real agreement, we save a copy of your acceptance — the ticked box, the time, and the order details — and we’re glad to email it to you for your records too.

3. What we do

We write, shoot, and deliver brand films, ads, and related promotional video. Pluto Promotions is a creative studio, and that’s the whole business: our team makes the videos.

Here’s what that doesn’t include. We don’t buy media, set up or manage ad accounts, run your social channels, build landing pages, or promise results, ROAS, or any particular performance from the work. We make the creative. You, or your media team, decide where it runs.

Everything is defined before we start. If it’s not in the agreed scope, it’s not included. Each package lists its own deliverables, and every package includes 2 revision rounds.

Our packages:

Premium Ad Batch — $799 · 3 creative slots

Creative Sprint — $1,497 · 6 creative slots

Scale Creative Batch — $2,750 · 10 creative slots

Monthly Creative Engine — $2,500/month · 8 creative slots each month, invoiced monthly

Custom Campaign Build — from $3,500 · scope and price confirmed after we review your brief

1 creative slot = one finished campaign-ready short-form creative asset based on one clear brief/concept. Producer review, polish, sound treatment, and vertical delivery are included.

Premium Ad Batch, Creative Sprint, and Scale Creative Batch are fixed-scope, one-time projects. Custom Campaign Build becomes one once we’ve agreed the scope and the quote. You pay for that project, we deliver it, and that’s the engagement.

Monthly Creative Engine is recurring creative production. It is not an account-management retainer, and we’re not managing anything on your behalf. Each month is 8 creative slots, scoped and briefed like any other project, with its own 2 revision rounds. Each month we agree what the month covers, invoice for it, and get to work. Nothing auto-renews, and we don’t auto-charge a card on file. You continue by paying the next invoice, and you stop by telling us before your next invoice goes out. No cancellation fee. An invoice already issued for a month that’s underway stays payable.

Work beyond the stated scope, or beyond the included revision rounds, is quoted and paid separately. That’s deliberate: a request for extra work doesn’t change the project fee you already agreed to. It’s quoted on its own, and you decide. Our craft commitment is met by completing the agreed deliverables and the included revisions.

“Our team” means Pluto Promotions and the people who help us deliver your work — our staff, contractors, and affiliates. References in these Terms to Pluto Promotions’ protections, rights, and limits apply to them too.

4. Payment

Project fees are payable upfront, or as a deposit plus balance where that option is offered. We begin as soon as your payment clears, so we can give your project our full attention from day one. Final deliverables and their licenses are released on full payment.

You’re paying for our craft and full effort on the agreed brief. We pour everything into making the work land, while final market results naturally depend on many factors outside any studio’s control.

When you pay, you confirm that the payment method is yours, or that you’re authorized to use it on behalf of your business.

5. Revisions — our craft guarantee

We stand behind our craft. Premium Ad Batch, Creative Sprint, Scale Creative Batch, Monthly Creative Engine, Custom Campaign Build — every one includes 2 revision rounds. Same commitment, whatever you booked.

A round works like this. You send one consolidated set of notes, our team sends back a revised cut. That’s one round, and you get two.

If a deliverable doesn’t match the agreed brief, say so in your notes and we’ll use your included rounds to bring it in line. Two rounds is what’s included, and it’s what the work almost always takes.

On the Monthly Creative Engine, each month gets its own 2 revision rounds. Rounds belong to the work they came with, so they don’t carry over to the next month.

This revision commitment is your primary remedy, and it’s a real one. It’s how we make the work right. If your rounds are used up and something still isn’t sitting right, tell us anyway — we’d genuinely rather talk it through than leave it unresolved.

Changing creative direction after we’ve started is a new brief, not a revision. Repeated direction changes are a restart, and both are quoted separately. Work beyond your included rounds is quoted and paid separately too, so asking for more doesn’t change the price of what you already booked. Revisions refine the agreed work; they don’t redefine it.

6. Delivery and approval

We deliver each finished piece to the email address or shared link you confirm with us, and we log and timestamp the delivery so we both have a clear record of when your review window started. Please review promptly.

A deliverable is deemed accepted and approved if you don’t send us a written, specific objection — saying what doesn’t match the agreed brief — within 5 business days of delivery. We measure that window from when we send the delivered final, not a watermarked preview. A timely, specific objection opens your included revision rounds under the craft guarantee. Using, publishing, or distributing a delivered final counts as acceptance of it.

If the window passes without notes, we’ll follow up to confirm you’re happy before we treat the work as final — we’d rather hear from you than assume. Once a piece is accepted or deemed accepted, that part of the work is complete. Acceptance, actual or deemed, together with use of the deliverable, means a “not as described” concern has been addressed and resolved.

7. Refund Policy

Because the work is custom and we commit real production time once you pay, fees for work already underway aren’t refunded as cash — instead, our craft guarantee is how we make any shortfall right. Specifically:

Your booking deposit reserves your slot — it’s non-refundable but credited in full to your project, and anything you pay above it is refundable before work begins. Once creative work has started, the best remedy is usually to refine the work under our craft guarantee rather than a refund. If you ever feel a deliverable misses the brief, just tell us in writing first, and we’ll make it right under the craft guarantee — and we’ll always talk it through with you. In almost every case, that’s faster and better than a refund would have been. The full detail lives in our Refund Policy.

8. Your responsibilities

You provide the content, assets, brand materials, approvals, and clear communication the work depends on. If materials or approvals run late, delivery dates shift by roughly the same amount — we’ll keep you posted as soon as anything moves.

If we don’t hear from you for a while, we’ll gently pause and hold your spot until you’re ready to pick back up. A pause keeps your project safe; the review window in Section 6 continues to run on anything we’ve already delivered.

9. Timelines

We move fast, and every one-time package has a delivery window we put in writing before we start. The clock starts when your complete brief and assets reach us, not when you book, and not when you pay.

Once we have everything we need:

Premium Ad Batch (3 slots) — about 5 business days

Creative Sprint (6 slots) — about 7 business days

Scale Creative Batch (10 slots) — about 10 business days

The Monthly Creative Engine and Custom Campaign Build work differently. For each, we confirm your delivery window in writing once we’ve reviewed that month’s brief, or your custom brief, before any work starts.

These are the windows our team works to. They’re targets, not fixed deadlines, and they assume timely input from you. Late, incomplete, or changing materials, feedback, or approvals will move the delivery date. If a revision round is sitting and waiting on your notes, the clock waits with it. Business days mean Monday through Friday, excluding US public holidays.

If we ever cause a delay on our end, you’ll hear it from us as soon as we know. We’d rather tell you ourselves than leave you wondering. And if we can’t deliver the agreed work within a reasonable outside date for reasons that are genuinely on us, tell us in writing and you can choose a pro-rata refund of any fees paid for work not yet started.

10. Ownership and intellectual property

All work product, project files, and licenses remain our sole property until the applicable fees clear in full. On full payment, we assign you the agreed final deliverables for your commercial use. Project working files, raw materials, and unused concepts remain ours unless you’ve expressly purchased them.

Some deliverables include third-party elements — for example, licensed music, stock footage, or fonts. These come to you under the license terms of their original providers and stay subject to those terms; where a wider use is needed, we’ll arrange the right license with you.

We’d love to feature your finished project in our portfolio and marketing — just let us know in writing if you’d prefer we keep it private, and we will.

11. Your warranty and indemnification

You confirm that you own or hold all necessary rights to every asset, brand, name, logo, trademark, script, music, image, footage, product, and likeness you provide or direct us to use, and that our agreed use of those materials won’t infringe anyone’s rights.

If a third-party claim arises from materials you supplied, your use of the deliverables in a way we didn’t create them for, or a breach of these Terms on your side, you’ll cover us and our team against the resulting third-party claims and costs, including reasonable legal fees — and we’ll coordinate with you rather than run up costs on our own. We stand behind the original work we create for you.

In short: you confirm you have the rights to the materials you give us, so we can both create with confidence.

12. Limitation of liability and warranty

Beyond our craft guarantee in Section 5, we don’t make additional legal warranties — including implied warranties of merchantability or fitness for a particular purpose, to the fullest extent the law allows. That guarantee is a real commitment to deliver work that matches the agreed brief.

Our liability for any project is limited to the fees you actually paid for that project, and we aren’t responsible for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, or goodwill — the standard limit for work of this kind. Nothing here limits any liability that can’t lawfully be limited.

13. Creative production only

Book us once, or keep us every month. Pluto Promotions is a creative studio. We write, shoot, and deliver your videos. That’s the whole engagement, whether you book us once or keep us making creative every month.

Most of our packages are one-time, fixed-scope projects. You approve the scope, we deliver the work, the project closes. The Monthly Creative Engine is the one that continues. It’s ongoing creative production, billed month to month, with its own briefs and its own delivery each month. Every package includes 2 revision rounds, and the monthly one is no exception.

How the monthly billing actually works:

Each month we agree what the month covers, invoice for it, and get to work. Nothing renews automatically, and we don’t auto-charge a card on file. Each month is a fresh decision, for both of us, and no month is owed until it’s agreed. If you want to stop, tell us before your next invoice goes out and that’s it. No cancellation fee, and nobody on our team is going to try to talk you out of it. An invoice already issued for a month that’s underway stays payable.

The Monthly Creative Engine is not an account-management retainer. It doesn’t include ongoing account management, social media management, ad account setup, or media buying. We don’t run your ads and we don’t manage your channels. That’s true of every package we sell, the monthly one included.

We make the creative. You run it.

If you’re ever unsure what a month covers, ask before it starts. We’d genuinely rather talk it through up front than leave anything unclear.

14. Disputes and chargebacks

You keep every payment-dispute right the law and the card networks give you — full stop. We’re not asking you to give any of that up.

Before starting a dispute, please contact us in writing at sales@plutopromotions.com and give us a fair chance to make it right under the craft guarantee. Most concerns are resolved this way, quickly. While we work through any concern together, both sides keep to their commitments — and we’ll prioritize sorting it out fast so nothing drags on.

If a chargeback is filed, we may respond and contest it with evidence — your acceptance of these Terms at checkout, the delivery record, and the review window in Section 6. Where a dispute is finally determined to be unfounded — by the card network reversing it in our favor or by a court or arbitrator — we may recover our reasonable costs of contesting it, to the extent the law and the card-network rules allow. Our hope is that it never comes to that.

15. Confidentiality

Premium work often means unreleased campaigns, products, and brand plans. Each of us will keep the other’s non-public information confidential, use it only to carry out the engagement, and protect it with reasonable care. This doesn’t cover information that’s already public, that a party already had, or that the law requires to be disclosed. This section sits alongside the portfolio permission in Section 10 and continues after the engagement ends.

16. Data and privacy

Helcim processes your payment details under its own terms; we don’t store full card numbers. We handle the contact information you share with us in line with our privacy practices, used to deliver your work and run our business. As a business-to-business engagement, the data involved is commercial contact data, handled accordingly.

17. Termination

Either of us can end an engagement if communication breaks down, payments fail, or the work goes materially off track. If we ever need to end one, we’ll bill only for work genuinely completed and talk through a fair wind-down with you. You may also end an engagement if we materially fail to perform and don’t fix it within a reasonable time after you tell us in writing — in that case, you’re entitled to a pro-rata refund of any fees paid for work not yet started. The sections on ownership, confidentiality, liability, indemnity, disputes, and arbitration carry on after any engagement ends.

18. Resolving disputes — arbitration and venue

Any dispute arising out of or relating to these Terms or an engagement will be resolved by binding individual arbitration administered by JAMS under its applicable rules, seated in Sacramento County, California, with arbitration fees allocated as JAMS’ rules provide.

You and we each waive any right to a jury trial and to take part in any class, collective, or representative action — disputes are arbitrated only on an individual basis.

Carve-outs: either party may bring a qualifying claim in small-claims court instead, and either party may ask a court for injunctive or other equitable relief to protect intellectual property or confidential information. If the class-action waiver is found unenforceable as to any claim, that claim proceeds in court while the rest of this section stays in force.

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to this section, the exclusive venue for any court matter is Sacramento County, California.

19. The fine print that still matters

Order of precedence. If these Terms and the Refund Policy ever conflict, these Terms control. Prevailing party. In any dispute arising out of these Terms, the prevailing party may recover its reasonable attorneys’ fees and costs, to the extent the law allows. This runs both ways. Force majeure. Neither of us is liable for delay or failure caused by events beyond our reasonable control; affected timelines extend by the length of the event. Savings and severability. If any provision is found unenforceable, it’s limited or severed to the minimum extent needed, and the rest stays in full force. The arbitration section in particular may be narrowed rather than struck. Nothing here waives any right or remedy that can’t lawfully be waived — any such right is preserved. Entire agreement and no waiver. These Terms, the Refund Policy, and your order are the whole agreement and replace prior discussions. Not enforcing a provision once doesn’t waive it. Assignment. You may not assign these Terms without our written consent; we may assign to a successor. Notices. Given by email to the addresses on file. Updates. We may update these Terms going forward. The version that applies to any order is the one you accepted when that order’s payment was completed. We don’t apply changed terms retroactively to an order already placed. Questions before you commit? Email SALES@PLUTOPROMOTIONS.COM. We’d genuinely rather talk it through up front than leave anything unclear.